Introduction
At Leather Zenith, we are dedicated to ensuring you’re fully satisfied with your purchase. Please take a moment to review our return and exchange guidelines.
Return and Exchange Policy
Return Policy
Eligibility: Items can be returned within 30 days of purchase for a refund or store credit, provided they meet the necessary conditions.
Conditions: To qualify for a return, products must be unused, unworn, and in their original packaging with all tags still attached.
Non-Returnable Items: Certain items, such as customized or personalized products, are non-returnable unless they arrive damaged or defective.
Return Shipping: Customers are responsible for return shipping costs unless the item was received in error or is defective.
Exchange Policy
Eligibility: Exchanges are accepted within 30 days for items that are unused, unworn, and in their original condition with packaging.
Process: To start an exchange, please contact our customer service team at support@leatherzenith.com. Provide your order number and details of the item you’d like to exchange.
Exchange Availability: Exchanges depend on stock availability. If the requested item is out of stock, we may offer a refund or store credit.
How to Start a Return or Exchange
Contact Us: To begin a return or exchange, reach out to our customer service team for further instructions.
Return Shipping: Package the item securely and ship it to the address provided by our team. Make sure to include your order number and contact details.
Refund or Exchange Process
Inspection: Once we receive the returned item, it will be inspected to confirm eligibility for a refund or exchange.
Refunds: If approved, your refund will be issued to your original payment method, or we will proceed with the exchange promptly.
Expedited Exchanges: If you need an item quickly, we suggest placing a new order and returning the original product for a refund.
Contact Us
For any questions regarding our Return and Exchange Policy, please contact us at:
Leather Zenith
Email: support@leatherzenith.com
By purchasing from Leather Zenith, you agree to adhere to our return and exchange terms. We appreciate your business and thank you for choosing Leather Zenith for your outerwear needs.