Refund Policy

Introduction

At Leather Zenith, we are committed to ensuring your satisfaction with every purchase. Please review our refund policy below to understand your rights and responsibilities.

Eligibility for Refunds

30-Day Return Period: Eligible items can be returned within 30 days of the purchase date for a refund.
Item Condition: To qualify for a refund, products must be unused, unworn, and returned in their original packaging with all tags attached.
Non-Returnable Items: Certain items, such as customized or personalized products, are non-returnable unless they arrive damaged or defective.

How to Initiate a Return

Contact Us: To start the return process, please contact our customer service team at support@leatherzenith.com. Be sure to include your order number and the reason for the return.
Return Shipping: Customers are responsible for the cost of return shipping unless the item received was defective or incorrect.

Refund Process

Inspection: Upon receiving your returned item, we will inspect it to verify its eligibility based on our return guidelines.
Refund Issuance: Once approved, we will issue a refund to your original payment method within a reasonable time frame. Please note that shipping fees are non-refundable.

Damaged or Defective Items

Replacement or Refund: If you receive an item that is damaged or defective, contact us immediately. We will either replace the item or issue a full refund, including shipping costs.